Course Gateway Frequently Asked Questions

To register a new Course Gateway account, please complete all the required fields on the account registration form then click the Create Account button.

To log in to your existing Course Gateway account, enter your login credentials on the login page, then click the Log In button.

You can also access the pages to login and create an account by clicking on Login in the top right corner of the Course Gateway website.

If you have an existing Course Gateway account and have forgotten your password, you can reset it here with your registered username. The password reset link will be sent from TAFE Queensland Course Gateway <donotreply@tafeqld.edu.au>. Please check your junk/spam folders for the password reset email before attempting to reset it again. Once reset, we highly recommend storing your login credentials in a secure location for future reference.

If, after checking all folders, the password reset link has still not arrived in your inbox, please Contact us and complete the enquiry form with the full name and email address registered to your Course Gateway account and our team will be able to assist you.

If you have forgotten your username, please Contact us and complete the enquiry form with the full name and email address registered to your Course Gateway account and our team will be able to assist you.

No, the Course Gateway portal is a separate system from the TAFE Queensland Student Portal so if you are an existing TQ student, logging in with the same credentials will not work. You will need to create a designated Course Gateway account here to enrol in Course Gateway micro-credentials.

To enrol in a micro-credential simply select your desired course, click the Enrol Now button, and follow the on-screen prompts. Any micro-credentials that have a cost to learners will be taken through a checkout and payment process.

Once your enrolment has been processed you should be able to access the course immediately through your Course Gateway account dashboard. You will also receive an order confirmation email with details on how to access the micro-credential.

If you would like to withdraw from an enrolled course, please Contact us and complete the enquiry form with the full name and email address registered to your Course Gateway account and our team will be able to assist you.

You can purchase multiple seats for a course by entering the required quantity and adding the product(s) to your cart. Once your transaction has been processed on your Course Gateway account, you can manage the licences through the Licence Management dashboard by following these steps:

1. Go to the Course Gateway website.

2. Click Login in the top right-hand corner -- if not already logged in from completing the transaction.

• New users (who have never created a Course Gateway account) -- Click Create Account and complete the registration form.

Note: Previous or current TAFE Queensland students must create a separate Course Gateway account if they have not registered one before.

• Existing users -- Click Login and sign in with your Course Gateway credentials.

3. Click My Account in the top right-hand corner.

4. Click Manage Licences.

5. Follow the instructions under Your Licences to create a Student List and add participants. Students listed under Not Enrolled Students have not been invited until they are selected and their enrolment is confirmed.

6. Participants will receive a Course Enrolment Invitation email with a course licence redemption link. Once invited and emailed a licence token, they will appear under Enrolled Students.

Digital badges are awarded through the Canvas Credentials badging platform within one (1) business day of completing a micro-credential course. They are not accessible within the Course Gateway Training LMS (Learning Management System).

If you do not already have a Canvas Credentials account, you will need to create one to access your badges. Please use the same email address registered to your Course Gateway account to ensure the learning management system can transfer the badges to your Canvas Badges Backpack.

You will be able to view and share your badges from your Canvas Badges Backpack, allowing you to display your achievements on social media or share them with potential employers.

If you update your email address in Course Gateway, remember to also update it in your Canvas Credentials account so your badges stay connected.

If you do not receive your badge, this may be because:

• you did not access all of the content in the course; and/or

• you did not successfully complete the Knowledge Check.

If the above points have been checked and you have not received your badge within one (1) business day, please Contact us and complete the enquiry form with the full name and email address registered to your Course Gateway account and our team will be able to assist you.

Yes, your Canvas Badges Backpack is yours to keep and store all the badges you earn from studying with TAFE Queensland Course Gateway.

Should you experience issues establishing your Canvas Credentials account, or need assistance updating your account details, you can contact the Canvas Credentials support team at support@badgr.com. Alternatively, you may be able to find the answer you seek on their community forum.

Be advised the Course Gateway team do not have access to view or modify user account details, nor the ability to re-send account verification codes as these are managed directly from the Canvas Credentials system.

You can complete as many of our micro-credential courses as you like.

Our micro-credentials are self-paced, online courses meaning they are on an open schedule for you to enrol and complete anytime, from anywhere.

Micro-credentials are training designed with industry for learners looking to refresh and update their skills or progress their careers. The micro-credentials accessible through Course Gateway are non-accredited.

You will be able to access, save as a PDF, and print order details by navigating to your Order History under My Account, selecting the relevant order, and clicking the red (Print Order Details) button at the bottom of the page.

There are no locality or age restrictions for registering a Course Gateway account or enrolling in our micro-credentials. However, some micro-credentials may have registration requirements or eligibility criteria that apply. These will be detailed in the course information where applicable.

In order to successfully complete your online studies, you must have access to a device with a reliable internet connection.

To ensure the best experience, we recommend using a computer or device with the latest system updates (i.e., Windows updates). Course Gateway also works well on a tablet or mobile phone but you may not be able to complete some of the modules if there are any compatibility issues.

As the content includes audio, using a headset is recommended but not essential.

For more information on browser support for desktop, tablet and mobile support please review the platform requirements for the learning management system.

If you are having technical issues accessing the Course Gateway website or the course material in the learning management system, please check your internet connection and ensure your system meets the requirements as listed above.

If this is not the cause, please Contact us and complete the enquiry form with the full name and email address registered to your Course Gateway account, along with a detailed overview of the problem(s) and our team will investigate.