This micro-credential has been created through the Regional Economic Futures Fund Project, in collaboration with the Queensland Government.

Micro-credential Description

The Communication and sales skills for technicians micro-credential explains the importance of communicating effectively with all types of customers. It highlights how to develop essential communication and active listening skills when managing customer interactions. The micro-credential also discusses sales techniques, customer needs analysis, and communication approaches to help dissatisfied customers. It also explains the importance of product knowledge and conveying complex information to increase sales and improve service interactions.

Topics Covered

• Fundamentals of effective communication
• Customer interaction and managing challenging customers
• Sales techniques and strategies
• Technical communication and presentation skills