This micro-credential has been developed in collaboration with the St Vincent de Paul Society and its members and is proudly funded and supported by the Queensland Government.

Micro-credential Description

The case management practice micro-credential explores the fundamentals of case management, including its definitions, principles, and phases. Participants will gain knowledge in trauma-informed care, strengths-based approaches, safety planning, capacity building, and ethical, culturally responsive practice.

The course covers knowledge of practical skills, including conducting assessments, developing and monitoring support plans, maintaining confidentiality, navigating professional frameworks and collaborative practices.

Topics Covered

• Case management foundation
• Core engagement and assessment skills
• Case management in practice
• Professional standards and practice essentials