Important: The refresher course for 2025 will be open for enrolment and completion soon. Notifications, via email, will be sent out when the updated course is available.

Micro-credential Description

A culture of responsible service within the online wagering sector is essential to minimising potential gambling harms. As the use of online wagering continues to grow, so too does the harm associated with risky gambling. It is important that staff are trained to interact with customers and follow their own organisational processes to identify signs that indicate a customer may be experiencing harms associated with gambling. Staff should check their internal policies, which will prepare them to not only identify indicators of risky gambling, but to respond in a responsible manner. This includes the offer of information on relevant consumer protections and support services. Your employer may have additional policies and procedures relating to the escalation of concerns about a customer’s behaviour. It is important to read these documents, so you are aware of what your role is in relation to these matters, how to respond appropriately and when to escalate a situation.

Topics Covered

• Safer online wagering practices.
• Gambling harm and harm minimisation.
• Minimising risks relating to online wagering.
• Complying with legislative and regulatory requirements, and industry and organisational codes of practice.

**When purchasing a quantity of x1, the system will allocate access for this course to the purchasing account automatically.*