This micro-credential has been provided at no charge to participants through investment from the VET Emerging Industries initiative as part of the Future Skills Fund through the Department of Employment, Small Business and Training (DESBT).

Micro-credential Description

Effective interaction helps each team member become an active contributor to a positive team culture. The Interact effectively with others at work micro-credential provides techniques on how to manage relationships within the workplace and understand workplace interactions. This micro-credential explains principles of communication, understanding different styles and methods and techniques to overcome workplace conflict.

Topics Covered

• Understanding interactions in the workplace
• Principles of communications
• Relationship management
• Team culture
• Overcoming conflict in the workplace