Micro-credential Description

Effective interaction helps each team member become an active contributor to a positive team culture. The Interact effectively with others at work micro-credential provides techniques on how to manage relationships within the workplace and understand workplace interactions. This micro-credential explains principles of communication, understanding different styles and methods and techniques to overcome workplace conflict.

Topics Covered

• Understanding interactions in the workplace
• Principles of communications
• Relationship management
• Team culture
• Overcoming conflict in the workplace