This micro-credential has been provided at no charge to participants through investment from the Queensland Government as part of the Back to Work program.

Micro-credential Description

Every business strives to become an employer of choice. Therefore, it is important to have an understanding of what employees’ wants and needs are and how they can be aligned with the needs of the business. During this micro-credential, you will learn how to identify the wants of employees and how to create an inclusive, diverse and positive team culture to attract and retain employees. You will also learn techniques on how to communicate workplace cultures and benefits, both internally and externally.

Topics Covered

• Understanding what employees want
• Aligning wants and needs
• Workplace culture
• Internal and external communication