This micro-credential has been provided at no charge to participants through investment from the Queensland Government as part of the Back to Work program.

Micro-credential Description

The Workforce Management micro-credential will provide participants with the skills and knowledge to manage and lead staff using strategies and techniques to create a positive team environment that enables future growth. Having strong skills in workforce management creates a healthy and productive work environment. This micro-credential will address management strategies, creating team environments, techniques for staff retention, succession planning, and enabling a flexible workplace.

Topics Covered

• Management strategies that can be used for workforce planning
• Retention and attraction methodology that is used to obtain and support an effective workforce
• Planning and mentoring methods that can be applied as a part of workforce planning
• Managing workflow and flexible work arrangement to enable an effective workforce